top of page
playstore graphics mimibowbwo.png

Thank you for choosing the products and services of MIMI BOWBOW INTERNATIONAL PRIVATE LIMITED (the “Company,” “we,” “us,” or “our”). We value your privacy and are committed to respecting and protecting your personally identifiable information. Below is a copy of the Company’s privacy policy. Your use of the Company’s products or services constitutes your acceptance of this Privacy Policy, which incorporates by reference our End User License Agreement. If at any time you do not agree to this Privacy Policy, you must cease your use of the Company’s products or services.

1. ABOUT THIS PRIVACY POLICY

We require certain information to provide our products and services to you. This Privacy Policy applies when you access or use our products or services, including, without limitation, unpaid trials or demonstrations, paid products, website services, apps, software applications, subscription services, or other services (each and collectively, the “Service”). This Privacy Policy may be updated from time to time and may be supplemented by additional privacy statements, terms, or notices provided to you. Any changes will be posted on this page or our website, with an updated revision date or a notice given to you through the Service or by other means.

2. WHY WE COLLECT INFORMATION

We collect personal data for the following purposes:

  • To provide you with the Service offered through the Website, App, or other channels.

  • To facilitate seamless communication between veterinary doctors and pet owners.

  • To allow the sharing of diagnosis reports and pet medical history between clients and veterinary doctors for effective treatment.

  • To improve the Service and the information provided through it.

  • To manage and maintain patient (pet) records, including health, behavior, and medical history, for consultations and ongoing care.

  • To enable communication regarding updates, related services, and useful information.

  • To comply with legal obligations and resolve disputes.

3. WHAT INFORMATION WE COLLECT ABOUT YOU

We collect information about you in three ways: directly from your input, from third-party sources and public databases, and through automated technologies.

3.1 Data You Provide to Us

The types of personal information we collect directly from you include:

  • Contact Information: Name, email address, mailing address, phone number, and social media profiles.

  • Veterinary Doctor Information: Name, clinic address, contact details, professional qualifications, and specialization.

  • Pet Information: Name, birthday, sex, breed, characteristics, medical history, health conditions, medications, care history, behavior information, and photos.

  • Patient (Pet) Data: Records of diagnosis, treatment plans, and other health-related data shared between clients (pet owners) and veterinary doctors.

  • Payment Information: Credit or debit card details, transaction history.

  • Feedback: Comments, inquiries, and other information you provide to us.

3.2 Data from Other Sources

We may also collect data from:

  • Service Providers: Data that helps us customize products and services or enable specific features.

  • Partners: Information shared through co-branded services or marketing activities.

  • Publicly Available Sources: Data used to supplement and validate information we hold.

3.3 Data from Your Use of the Service

We may automatically collect usage data, including:

  • Device and connection information (IP address, browser type, operating system).

  • Pet owner activities, such as appointment scheduling, communication preferences, and interactions with veterinary doctors.

  • Analytics on user behavior and engagement with the Service.

4. HOW WE USE YOUR INFORMATION

Depending on how you interact with the Service, your data may be used to:

  • Facilitate communication and record-sharing between veterinary doctors and clients.

  • Provide a secure platform for sharing medical diagnoses, treatment plans, and patient (pet) information.

  • Manage and maintain pet health records for seamless veterinary care.

  • Improve the functionality and user experience of the Service.

  • Respond to inquiries and provide support.

  • Ensure compliance with legal and regulatory requirements.

5. HOW WE SHARE YOUR INFORMATION

5.1 Between Veterinary Doctors and Clients

We share pet medical records, diagnosis reports, and treatment plans between clients and veterinary doctors to facilitate effective veterinary care.

5.2 With Service Providers

We may share limited information with service providers (e.g., IT support, cloud storage) who assist us in operating and maintaining the Service under strict confidentiality agreements.

5.3 Legal Reasons

We will disclose your personal information when required to comply with legal obligations, prevent fraud, or protect the rights and safety of users.

6. YOUR COMMUNICATIONS PREFERENCES AND PRIVACY SETTINGS

You can manage your preferences regarding communication, data sharing, and privacy settings through the Service. To opt out or update preferences, refer to the options provided within the Service or contact us directly.

7. ACCESSING AND UPDATING YOUR INFORMATION

You have the right to access, update, or request the deletion of your personal or professional information. This includes pet records, veterinary doctor information, and client communication history.

8. DATA SECURITY

We employ administrative, technical, and physical measures to safeguard your data. However, no system is entirely secure, and we cannot guarantee the security of your information.

9. CONTACT

If you have questions or concerns regarding this Privacy Policy or your data, please contact us:

User Privacy and Data Protection Team

PRIVACY POLICY (effective date: Nov 26, 2024)

bottom of page